Data and Privacy Policy

Trip To Grow Ltd is committed to safeguarding the privacy of our customers while providing the highest possible quality of service.

Privacy Policy

This privacy policy provides information for website users, Trip to Grow Ltd clients and prospective clients on our practices regarding collection and use of personal information. As coaching is a profession where trust is of the utmost importance, we take the collection and protection of personal information very seriously.

Types of data we collect

There are two types of information we collect; information that can personally identify you and information that cannot personally identify you.

Information that can personally identify you includes your name, email address, phone number, address and/or city of residence and country of residence. This information is collected when you enter an email address to subscribe to our newsletter, or when you download a programme prospectus through the website. We also retain the information of individuals who contact us directly through email addresses provided on the website, the contact form on the website, or through trial session calendar booking form. Correspondence records (for example, email logs) are kept for prospective clients, current clients and past clients who contact us via phone or email.

As an International Coach Federation (ICF) approved coach, we are required to maintain contact information for coaching clients. A log of coaching hours is required for the accreditation application and renewal process. Your name and email address may be requested for audit purposes and your permission will be sought in advance.

Information that can’t be used to identify you includes your IP address and website cookies. We will refer to cookies in other sections of this policy.

We will not sell, rent or trade to third parties any personal information you provide to us, and we will only store it for as long as is necessary to continue providing the required service(s) to you.

Why we collect information

We collect personally identifiable information so that we can get in touch with you regarding our products and services, and to keep you up to date with news and programme information from Trip to Grow Ltd.

If you have provided your contact information through the website, we will request your consent to (a) keep this information and (b) contact you using this information. If you do not provide consent, we will not keep your information or attempt to contact you in any way.

If you have provided information to us over the phone or email as part of your interest in enrolling in a programme or booking 1 on 1 coaching or mentoring, we require this data in order to provide programme information, and to enrol you in programmes if you are so interested. We retain clients information in order to provide programme materials, and other necessary information. If you choose to withhold or withdraw your information from us, we will not be able to provide you with these services.

Non-personally identifiable information is collected for the purposes of analysing website usage and for online advertising purposes (see “where we keep this information”, below, for more information).

Where we keep this information

Trip to Grow is both the processor and controller of your data.

It is our policy that this information is private and confidential. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information the personal information you provide to us (where required) is stored in a secure location, and is accessible only by designated staff. We will use it only for the purposes for which you provide the information under this privacy statement.

Provided you have provided consent for us to retain your personally identifiable data, this information is stored on secure computer, password and pin protected.

Information that does not personally identify you – in this instance, cookies – is shared with and stored by Google Analytics and Google Adwords. Google Analytics uses cookies to help analyse how our website is used, and to provide reports on website activity. Google AdWords is a remarketing service that uses cookies to serve ads to previous visitors to our website.

This information is stored on Google’s servers, which are located across the USA, Europe and Asia. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by you. Data is held and processed by Google in accordance with their privacy policy.

Google’s privacy policy is located here: https://policies.google.com/privacy

Information on opting out of Google’s use of cookies is available here: https://adssettings.google.com/authenticated

Cookies

To enrich and perfect your online experience, Trip to Grow uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Trip To Grow Ltd uses cookies to help Trip To Grow Ltd identify and track visitors, their usage of www.triptogrow.com, and their website access preferences.Trip To Grow visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Trip To Grow Ltd websites, with the drawback that certain features of Trip To Grow Ltd websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Trip To Grow Ltd use of cookies.

You can stop cookies from being deployed on your computer by configuring your browser not to accept them. However, in order to get the best use out of our website, you will need to have cookies enabled. Please refer to your browser’s ‘help’ facility for information on how to enable and disable cookies.

If cookies are already on your system, you can delete them – For more information on cookies and deletion of cookies please visit: http://www.aboutcookies.org.uk/managing-cookies

Please be aware that deleting certain cookies can result in difficulties when navigating around sites.

How long we keep data for

We will not keep information for longer than necessary. For customer enquiry information – we will retain this for not more than 2 years after you last contacted us. We do not share your personal data with any third party not noted in this policy.

How to access and control your data

You have the right to:

  • know what personally identifying information is kept about you by TTG
  • correct any incorrect information
  • change the way in which your data is processed by TTG
  • update any email or phone contact preferences
  • have your data erased completely from TTG database

To do any of the above, please contact Trip To Grow Ltd either via email at diana.samulewicz@triptogrow.com or in writing at 56 Irvine Place, Aberdeen, AB10 6HB, UK.

This privacy notice is regularly reviewed and was last updated in March 2022.